Operational investigations
Investigate recurring alerts and production symptoms within the agreed systems. The outcome: findings, recommended next steps and a clear escalation when the issue needs your team or another owner.
Operational work, handled.
More time for your team.
DevOps investigations, deployment fixes and operational automation in your existing tooling. I take on an agreed queue of work, review changes and verify the result. Start with a paid, scoped pilot; continue month-to-month if it fits your team.
Work directly with Jon Patterson. Agreed systems, working hours and capacity—not unlimited support.
The work
Deployment failures & fixes
Diagnose failed pipelines, releases and environment problems, then prepare the agreed remediation. The outcome: reviewable changes in your tooling, verification evidence and recovery notes.
Operational automation
Turn repeated maintenance, provisioning or support work into a documented workflow. The outcome: reviewed automation in your repository, failure handling and ownership instructions.
A discrete project instead
If a queue is not the right fit, we can scope one deployment, CI/CD or infrastructure-automation project with defined deliverables, schedule and quote.
What could a first pilot look like?
A paid pilot for one application and a defined set of deployment and alert work.
- Agree which systems are in scope, working hours, queue capacity and your escalation owner.
- Investigate queued failures and prepare fixes through your existing tools.
- Have Jon review each agent-prepared change before it enters your approval path.
- Review the pilot evidence and decide whether bounded monthly capacity is useful.
An illustrative scope, not a customer case study, fixed package or availability promise.
Working together
Define the pilot boundary.
We agree on the systems, eligible work, working hours, queue capacity, your escalation owner, pilot period and price before work starts.
Work through your queue.
I investigate and prepare remediations in your tooling. I review agent-prepared changes before they follow your team’s access, review and approval process; issues outside the boundary go to the named escalation owner.
Choose the next boundary.
You receive findings, reviewed changes and relevant runbook updates. After the pilot, we can stop, scope a discrete project or agree on bounded month-to-month capacity.
This is not 24/7 on-call coverage, a replacement SRE team or compliance ownership. There is no guaranteed response time, unlimited work, uptime promise or savings guarantee.
Who you’ll work with
I’m Jon Patterson, a software engineer who handles deployment, CI/CD, operational investigations and automation. I also build and ship my own software through Illustrious Development.
You work with me directly. Automation and coding agents may help prepare the work; I review changes before they enter your tooling and approval process.
My personal site links to the products I build. My 1Password guide for coding agents is a sample of how I document operational boundaries—not a customer result.
Start a conversation
Describe the recurring work or discrete project, the systems involved, useful working hours or capacity, and who owns escalations. I’ll review fit and scope before proposing paid work.
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